Monday Mindset: Start your week off well! Are you living memborably?

Are you living memorably?

What is your intention for the week?

Ask yourself…

How do you want to be remembered?

Are you acting in a way to make those memories?

 

Those wanting to leave a legacy usually like help developing it and coaching can be the perfect vehicle to help this happen.

If you want to live your best life and know you could benefit from having a partner to help you – give me a call to discuss executive coaching. It’s a smart investment. 503-970-5774

Blessings,
Shawna Schuh, CSP

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from “Starting Their Week Well” each Monday.
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The Weekly – Are You Ready for 4th Quarter?

Next Week is the Last Quarter – let’s rock it!

Next week I’ll be in Oaks, PA for the Pet Connections Expo and presenting at the 6th annual Pet Industry Woman of the Year Awards Show. There is still time to go!!

Click here to register for Pet Connections Expo and to also modify your reservation to purchase the Awards Show Dinner Tickets.

This trip will kick off my 4th Quarter of the Year and I am uncertain about you but this is a key quarter for me, and keep reading so it becomes key for you too.

How to use the 4th quarter of the year?

Top ways to use the 4th Quarter of 2018

  1. Pick a theme – some people pick a theme for their year and by this time have usually forgotten it. What if, instead of this focus, “Getting through the holidays…” you actually set yourself a theme/goal for this vital end of the year quarter? Note: Mine is Pair Down while I Ramp Up – This means, I intend to purge, declutter and give away all I no longer need or want as I am also creating and ramping up for the new Ultimate Leadership Immersion Adventure (ULI). ( The goal is to help leaders create the most amazing (Ultimate) year of their leadership life and starts in January)
  2. Map out a plan – My team and I work off a 52-week plan and each quarter we check it against our goals and milestones. If you don’t have a 52-week plan (All ULI attendees will get one, BTW) Then take a sheet of paper and put in 13.5 weeks and add in the critical results you intend for each of the weeks. For the week leading up to Thanksgiving or Christmas, it’s okay if your goal is to be caught up and ready to focus totally on family and then DO THAT! So many times we are not present in our lives because of things left undone. 
  3. Plug in some self-care – Another thing many of us have let go of is the much-needed downtime we promised ourselves. And as we barrel into this last, full of holidays quarter sometimes the last thing we think about is ourselves. Let’s get those holiday sales! Let’s get all that shopping complete! Let’s push, push, push! This is fine and you can still plug in some places for a nap, a massage, a couple of hours in a museum to inspire your thinking. When you take even a couple of hours to recharge yourself you’ll be amazed how revitalized you will be.

I’m more excited for this last quarter than I can say and I have already determined the theme, the planning and plugged in some self-care and will add more as I go. The quarter kicks off with the announcement of the new 2018 Pet Industry Woman of the Year – so that’s highly exciting (hope to see you there – click here to go.) We’ll be sending out information on the ground-breaking Ultimate Leadership Adventure which will, for some, be the most amazing thing they have done for themselves, ever.

I would be thrilled to hear about your themes/goals for this last quarter – email me for that or click here to set up a complimentary coaching session to see if you’re ready for the Ultimate Leadership Adventure (Click here to my calendar – choose your spot

 Blessings,
 Shawna Schuh, CSP 
Shawna@ShawnaSchuh.com

 Serving Leaders Who Ignite Others
 Executive Coaching, Speaking, Columnist and Author
 503-970-5774

Women in the Pet Industry Network’s
Pet Industry Woman of the Year Award Show is October 2nd.

Make plans to attend Pet Connections Expo today!

Register & Purchase Your Award Dinner Tickets HERE

2017’s Winners from Left to Right:

Rebecca Breese – Pet Hub, Rising Star
Marci Koski – Feline Behavior Solutions, Advocate
Gila Kurtz – Dog is Good,  Corporate and 2017 Pet Industry Woman of the Year
Candace D’Agnolo – Pet Boss Nation; Entrepreneur
Mona Straub – Just Fur Fun, Solopreneur

Hot NEW News!

Pets And Money (A new summit for Pet Professionals coming this December) has stepped up to support the amazing women doing great work in the pet industry at the Pet Industry Woman of the Year Awards Show!

Check out the summit here: https://petsandmoneysummit.com

What is it?

The Pets & Money Summit is an exclusive one-day event helping pet brands grow their business and secure new investment and acquisition opportunities – Pet brand owners will get to connect with investment professionals and industry executives for one-on-one networking opportunities alongside talks from industry leaders to help you navigate the latest trends and build a strategy for growth. Apply to the Best in Show spotlight for your chance to pitch your product/service on the main stage!

Julianna Carella, Treatibles –  Pages 50-51

     

 Shannon Barnard, K9 Bytes Gifts – Pages 44-45

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Copyright © 2018 |  Women In The Pet Industry Network | All rights reserved.

Monday Mindset: Start your week off well! Are you where you want to be right now?

Are you where you want to be right now?

What is your intention for the week?

Ask yourself…

How do I feel about this year?

We are in the middle – and summer is busy…Can I use this feeling to plan an even better rest of the year?

 

I adore you!

Blessings,
Shawna Schuh, CSP
www.WomenIgnitingLeadership.com

 A Testimonial from a Client:

“What I really appreciate about you is:
Everything! I love your spirit, your energy, your wit, your creativeness and your capacity
to help me and others to become the best version of ourselves. You are too kind!”
~ Peggy Hoyt,  Founding Partner, Law Offices of Hoyt & Bryan.

For those of you who are or have been an Executive Coaching Client with Shawna Schuh:

We welcome YOUR testimonials!
Please email them to Michelle@ShawnaSchuh.com.

If you have ever thought about taking ownership of your own leadership – Schedule a Discovery Session with Shawna.
Calendly Link-Discovery Session w/ Shawna Schuh

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Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved

Monday Mindset: Start your week off well! Keep asking yourself…

Keep Asking Yourself…

What is your intention for the week?

Ask yourself…

Am I asking the right questions of myself?

What better questions could I be asking?

 

I adore you!

Blessings,
Shawna Schuh, CSP
www.WomenIgnitingLeadership.com

 Do you ever wish you could get a handle on your calendar?

Below is a gift for you.  Follow the prompts for my ebook:

“Learn 3 Secrets to Controlling the Chaos in your Calendar.”

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Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved

Monday Mindset: Start your week off well! Are you living memborably?

Are you living memorably?

What is your intention for the week?

Ask yourself…

How do you want to be remembered?

Are you acting in a way to make those memories?

 

Those wanting to leave a legacy usually like help developing it and coaching can be the perfect vehicle to help this happen.

If you want to live your best life and know you could benefit from having a partner to help you – give me a call to discuss executive coaching. It’s a smart investment. 503-970-5774

Blessings,
Shawna Schuh, CSP

Please share this email with those in your life that you feel would benefit
from “Starting Their Week Well” each Monday.
Follow on: Facebook  |  Twitter  |  Instagram  |  Pinterest  |LinkedIn

The Weekly – Why Bite About It?

When you Get Bit – Or bite – Fix it Fast.

My little, old dog Stewart seems to forget past tussles. He has had at least four major altercations with my big, young dog Clayton in the last three years.

As dogs, they fight, they bite and then they move on (Though the vet bills are mounting…)

Do you do that as a business owner?

What I mean is, do you remember or forget past tussles? Past slights or rudeness?

Recently a man I know mentioned that he and a group of very interested wine drinkers/buyers rented a bus and went tasting to add to their extensive cellars. They had already been to 3 wineries and there was something like $3500 in wine in the van already when they stopped at a new place.

Apparently, they were not treated very well and no one bought any wine. A tussle, a big loss for the winery but not the end of the story. This man wanted to alert the winery owner about what had happened in hopes to help them. He sent an email explaining what happened.

This is the key place where there could have simply been a bite to forget about.

Instead, the winery owner came back and justified the poor treatment, basically said, “I don’t believe you, or I don’t care to improve” and then he might have forgotten about it, but the man I was talking to hadn’t.

If it had been as simple as my dogs, both would have moved on, instead, the wine buyer felt like he got bit twice. Once when the group was treated poorly and a second time through email denial.

You know the rest, he sent that less-than-stellar response to the rest of the group and they will share it around other bottles of wine with other buyers and what happens to the rude winery is probably not hard to figure out.

Lesson to remember. No matter who bites who, no matter what happens, making things right in the end is the beginning of good things. Not making things right (sometimes as simple as an apology) will be a bite that will come around and no doubt bite you again.

Blessings, Shawna

SuperZoo 2018

Are you attending? Are you exhibiting?
Click here to let us know

Get on the WIPIN Member Exhibitor List!

Reminder: You have until May 15th to get all your

Ad & Profile submissions in
for the Spring 2018 Magazine!   

Do you want a little help with your goals and routines? Executive Coaching may be the ticket! Click here to schedule a complimentary session with Shawna to discuss your goals.

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Copyright © 2018 |  Women In The Pet Industry Network | All rights reserved.

The Weekly – The Bill Made My Jaw Drop

My eyes got large…

My horse trailer had two small lights out. One in the tack room and one in the main part where two horses travel. I’m thinking, this is an easy fix. I’ll drop it off at the trailer place and pick it up next week prior to my trip over the mountain. Don’t you love it when you get stuff done? When you drop off the dry cleaning, stop at the post office and all those other mundane tasks that can swallow up a day? I didn’t think another thing about it until they called to ask if I wanted LED lights instead of what was there. “Cost?” I inquired. I’m on a budget after all and didn’t want this small job to balloon. “Only $2 dollars more.” So I told them to go ahead…When I got the bill (and remember this is a used two horse trailer that the outside and blinker lights worked fine on… it was for $521.95!!!!!!  I’ve not gone in to talk with them, I haven’t picked it up yet – they aren’t even open Sunday and Monday  (Why should they be when they charge so much for so little???) Oops – did bitterness just leak out of my fingers? Forgive me. When I go in I will ask for a detailed explanation, I will also put it in context that my Jeep just had a new wiper engine, a replaced battery (exchanged actually) and two front shocks replaced for only $350 including labor… and see what they say. It really doesn’t matter if they reduce it, though I have my hopes up! What matters is the lessons I want to share with you. What did I do to contribute to what I consider being grossly overcharged?

  1. I assumed. That it was a small job so a smaller price. I also assumed they would not charge double what the auto mechanic I use charges for labor. ASSUMING is not smart!
  2. I didn’t get a quote for the work.  Had I asked them for a quote, or checked their labor prices I would have gone elsewhere, or at least explored my options.
  3. I was focused on the task, NOT the result. Dropping off the trailer was my focus, not what I wanted, nor the cost. I dropped it off to give them ample time to work on it but other than that didn’t do my own due diligence and this is the biggest lesson of all.

When you are embarking on anything – asking – “What do I want as a result?” is going to help you in various ways. Here’s hoping I learned these lessons well, since they cost me $521.95 to learn, but hey, who’s counting? (Apparently me…)Let me know what techniques you use to ascertain you aren’t overcharged.

Blessings, Shawna

Let us know you are coming! Are you exhibiting?
Want to hear more about a WIPIN Reception?

https://goo.gl/forms/qeUJED06b5dEcXlB3

STAY TUNED for the upcoming issue of Top Women in the Pet Industry Magazine.  

Do you want a little help with your goals and routines? Executive Coaching may be the ticket! Click here to schedule a complimentary session with Shawna to discuss your goals.

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Copyright © 2018 |  Women In The Pet Industry Network | All rights reserved.

The Weekly – What Agreements Have You Made with Yourself?

What do you do with Rude People?

Don Miguel Ruiz wrote the book, “The Four Agreements: A Practical Guide to Personal Freedom” in 1997 and it’s still one of those books I will review and recommend to this day, and here is why it may be time for you to dip your toes into this deep and refreshing pool of wisdom.

Let me give them to you in the simplest form so you can think about them and if you are living them and why one I’m going to stress today could be the key to higher levels of success for you and your business.

The Four Agreements:

  1. Be Impeccable with Your Word
  2. Don’t Take Anything Personally
  3. Don’t Make Assumptions
  4. Always Do Your Best

Today let’s unpack number 2 – Don’t take anything personally. Oh how I wish this were easy, but I have found that it’s not.

So here are some tips you can use immediately to help you when:

  • Someone does not like your selections, or taste, or offer or service.
  • A person tells you something that feels hurtful or unkind
  • You ask for someone’s opinion and they give what you consider brutal feedback
  • Someone cuts you off mid-sentence or on the freeway
  • The person you are trying to serve is distracted or rude

ALL of these actions are about THEM – not you, not ever.

Then the question becomes how do I deal with this person?

(I really wanted to say, rude or uninformed person – but wouldn’t that be a judgment?) Alas, my humanness is ever present!

The two tools or tactics I use (and which have helped me in countless ways) are:

1.  Simply say, “Thank you”  And stop talking.

 

They will be startled no doubt, they may continue on with their thoughts or tirade for a moment however since you have not defended yourself or your business or actions, you’ve simply thanked them, the exchange will end soon.

Saying thank you for any feedback, criticism or rude behavior is not normal so it will help you to – stay calm and allow them to stop. Remember this is NOT about you, so saying, “Thank you.” or even, “Thank you for being yourself” will make this exchange less painful and maybe help the other person become more aware.

2. If Thank You isn’t appropriate and they are actually mad, or brutal in their feedback, you can then simply say, “Forgive me”

 

 

Remember this is not about you, but when you ask for forgiveness for things that aren’t about you, it stops the other person from continuing – it puts the ball in their court and what kind of person doesn’t forgive someone else? Not one you want in your life or business, right?

Note, that I did not suggest you say, “I’m sorry” you may and probably aren’t sorry and that sometimes keeps the other person going with, “You should be!” When you say, “Forgive me? Or Please Forgive me?” you have stopped them and asked them a question which shifts the energy.

There is one last thing I sometimes do… it’s kind of silly but has helped me when I’m in a group, I put on an invisible suit of armor– no one can see it but nothing negative is getting in! That way I can stick to this wonderful and life changing agreement to:

Not Take Anything Personally

Your feedback is always welcome! And – I won’t take it personally!

Blessings, Shawna

Let us know you are coming! Are you exhibiting?
Want to hear more about a WIPIN Reception?

https://goo.gl/forms/qeUJED06b5dEcXlB3

STAY TUNED for the upcoming issue of Top Women in the Pet Industry Magazine.  

Do you want a little help with your goals and routines? Executive Coaching may be the ticket! Click here to schedule a complimentary session with Shawna to discuss your goals.

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Copyright © 2018 |  Women In The Pet Industry Network | All rights reserved.

The Weekly – A Wee Bit of the Irish… 1 way to add a bit of the green

Are You Ready for St. Patrick’s Day?

Is every holiday a time to promote?

That’s like asking, is every day a day to sell? Ha!

So St. Patrick’s day is this weekend – what is 1 thing you can do to add more green to your business?

You probably have more ideas than the one I’m going to share – I would love to hear them, but if nothing else, why not give a discount to any person or pet that sports some green?

Or, if not a discount, why not have something special to give to those in green? A treat, a little extra service perhaps?

Even though it’s not a major holiday, no one takes it off work, right? It’s still fun to recognize that some people feel pride in their Irishness.

Here’s some information that will make you and your business memorable on March 17th.

Why do people wear green on St. Patrick’s day?

Wearing green shirts and leprechaun costumes on St. Patrick’s Day are traditions that started in the 17th century, when people wore green ribbons and shamrocks on March 17 to honor Ireland’s patron saint.

And this is something else to share with your customers about St. Patrick’s Day:

St. Patrick’s Day celebrates the Roman Catholic feast day of the patron saint of Ireland. St. Patrick died on March 17, 461. And he wasn’t even Irish!

Saint Patrick was a Christian missionary given credit with converting Ireland to Christianity in the AD 400s. It is believed he was born around 375AD in Scotland.

And to make it even more special – here’s an Irish Blessing for you –

May your neighbors respect you,

Trouble neglect you,

The angels protect you,

And heaven accept you.

May the luck of the Irish be with you and your business this St. Patrick’s Day!

Blessings, Shawna

Click the photo above to let us know you are coming

Do you want a little help with your goals and routines? Executive Coaching may be the ticket! Click here to schedule a complimentary session with Shawna to discuss your goals.

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Copyright © 2018 |  Women In The Pet Industry Network | All rights reserved

Pet Women Weekly – I’m Sorry for the Inconvenience!

Dear Pet Lover,

Can only one experience ruin an entire brand?

The man behind me on the shuttle bus was tired, dirty, he had been visiting his son for a week in Oregon and hadn’t realized he would be roughing it in a tent.

Our conversation started as I boarded the bus, saying to the driver, “Wow, that was a long wait…”I had dropped off my rental and was heading back to an airport hotel to save me time the next morning for my 6 AM flight. “I’m glad I wasn’t in a hurry!” I smiled and felt thankful I had brought a book.

“I’m glad I wasn’t in a hurry!” I smiled and felt thankful I had brought a book.

“This wasn’t nearly as bad as the Quality Inn!” The man behind me said, “I waited OVER AN HOUR for their shuttle bus and I said to myself – I will NEVER stay at a Quality Inn again.”

I didn’t say anything because I didn’t want to go there, though I realized too late that I had started it.

Wisdom, I’ve learned is keeping my thoughts and any frustrations I can’t control to myself. Obviously, this wisdom comes and goes….

“And here’s what they said about it, “I’m sorry for the inconvenience.” Can you believe it? An hour I waited and then I get a heartless, “I’m sorry for the inconvenience.”  I made a decision right then and there that I would never use that hotel again.”

I remained silent this time, the wisdom kicked in! I did note however that this business could use some clearer leadership and a brush up on customer service.

What if the person this man talked to had said instead, “How horrible for you! Can I provide you with some water or get you a coffee?”

Just a small little gesture of concern may have completely flipped this experience from a distasteful one, to one where he felt heard.

So, what do you say when someone is upset? How do you handle an irate customer? Do you apologize or do you listen and relate?

Most of us are doing the best we can, and when we’re in business, doing better than normal is how we succeed. Today, ask your team what they say when someone is displeased? Do they make excuses? Do they say, I’m sorry for the inconvenience? Or, there’s nothing I can do about that?

What if you and your team did it differently, better? Here’s how:

     1.  Listen – let the customer talk, lament, criticize.

      2. Relate to them – “That’s horrible” or “You certainly didn’t need that” or “How unfortunate.”

      3. Then ask them if they want the smallest thing – “Would you like to sit down? What can I bring you, some water, or coffee?” Or, “What can I do for you now? Or even something light-hearted, I bet you’d feel better if you could pet a dog!”

When you do these small things you can avoid a customer who remembers only the bad thing. And sometimes it’s the bad things and how we handle them that makes a more loyal fan.

Let me know how you handle these types of situations!

Blessings, Shawna

WIPIN is BEYOND thrilled that Barbara Zawlocki, the publisher, and editor of the hot, fashionable pet magazine to-die-for called LICK – has agreed to edit and take charge of this issue of WIPIN’s Spring 2017 Top Women in the Pet Industry magazine!

These magazines have been seen and read by over 3 million and they are evergreen so this number just grows and grows!

When you buy a full page ad – you receive an additional full page profile (2 FULL PAGES in the WIPIN Spring edition!)

You also receive YOUR LOGO in LICK Magazine! (For Current WIPIN Members only)

Jump into this deal now!

Click this link to purchase your ad!

Download your free digital version here: https://www.womeninthepetindustry.com/magazine/

Are you going to 

May 18th, 2017- May 20, 2017

Register Now!

Fill out this ATTENDEE LIST!

Stay tuned for more info about a WIPIN Member Meetup!

Copyright © 2017 |  Women In The Pet Industry Network | All rights reserved.